Customer Service Representative - Kimberley

Placements24; Noord-Kaap; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Time Off

Remote-first culture

Growth opportunities

Job summary

Placements24 is seeking a dedicated Customer Service Representative to join their fully remote team supporting customers primarily in the Kimberley region. You will handle inquiries across phone, email, and chat, provide accurate information, and contribute to a positive experience with our client's offerings.

The role requires excellent communication, reliability, and problem-solving, with the ability to work independently.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and common office applications.
• Ability to work independently in a remote setting.
• Experience serving customers in South Africa is a plus.

Responsibilities

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, pricing, and policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Document all customer interactions, feedback, and resolutions within the CRM system.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

Customer service

Communication

Remote work

Problem-solving

CRM software

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and articulate Customer Service Representative to join their fully remote team, supporting customers predominantly in the Kimberley area. This role is crucial for maintaining our client's reputation for excellent service by providing timely, accurate, and friendly support across multiple communication channels. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our client's offerings. This fully remote position is ideal for individuals who are self-disciplined, possess strong communication abilities, and are looking to contribute to a dynamic and supportive team environment from the comfort of their own home.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about products, services, pricing, and policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Document all customer interactions, feedback, and resolutions within the CRM system.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Proven experience in a customer service or client support role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency with computers, CRM software, and common office applications.
• Strong problem-solving skills and the ability to handle challenging situations with patience.
• Must be comfortable working independently in a remote setting.
• Ability to serve customers effectively from the Kimberley region or broader South Africa.

Benefits

• Competitive salary, fully remote, with potential for performance bonuses.
• Comprehensive medical and dental insurance coverage.
• Generous paid time off and holiday schedule.
• Opportunities for professional growth and development in a remote-first setting.
• A collaborative and supportive team culture that embraces remote work.