Customer Service Coordinator - Kimberley

Placements24; Noord-Kaap; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Flexible hybrid work model

Training and development

Competitive salary

Bonuses possible

Dedicated Kimberley office

Job summary

Placements24 seeks a detail-oriented Customer Service Coordinator to join our hybrid team serving clients around Kimberley. You will bridge communication between clients and internal departments, managing inquiries and ensuring timely resolutions.

Responsibilities include coordinating service operations, updating CRM records, and liaising with sales, technical, and logistics teams. A hybrid work model, based near Kimberley, is offered with development opportunities.

Qualifications

• Experience in a customer service coordination or administrative role.
• Strong communication and interpersonal skills.
• Ability to work in a hybrid model, based near Kimberley.

Responsibilities

• Coordinate customer service operations, ensuring smooth handling of inquiries and requests.
• Manage client communication channels, responding to inquiries and directing them to the appropriate personnel.
• Maintain and update customer records and service logs in the CRM system.
• Assist in resolving customer complaints and issues, ensuring satisfactory outcomes.
• Liaise with sales, technical, and logistics teams to ensure client needs are met promptly.

Skills

Client-focused mindset

Excellent communication

Organizational skills

Multitasking

Tools

CRM software

Microsoft Office Suite

Job description

About the Role

Our client is seeking a detail-oriented Customer Service Coordinator to join their hybrid team serving clients in and around Kimberley . This role is critical for managing the flow of customer requests and ensuring timely resolution, bridging communication between clients and internal departments. You will benefit from a flexible hybrid work arrangement, combining remote work with collaborative sessions at our Kimberley office. This is a superb chance to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Coordinate customer service operations, ensuring smooth handling of inquiries and requests.
• Manage client communication channels, responding to inquiries and directing them to the appropriate personnel.
• Maintain and update customer records and service logs in the CRM system.
• Assist in resolving customer complaints and issues, ensuring satisfactory outcomes.
• Liaise with sales, technical, and logistics teams to ensure client needs are met promptly.

Requirements

• Experience in a customer service coordination or administrative role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with a client-focused mindset.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work effectively in a hybrid model, based near Kimberley .

Benefits

• Attractive salary and potential for bonuses.
• Flexible hybrid work model.
• Comprehensive benefits package.
• Training and development opportunities.
• A collaborative and supportive work culture in Kimberley .