Client Service Specialist

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement benefits

Annual leave

Growth opportunities

Collaborative team

Job summary

Placements24 in Kimberley, South Africa is seeking a professional Client Service Specialist to join their team. You will be the primary contact for client inquiries, address needs and resolve issues with efficiency and care.

The role requires strong communication, a client-centric approach, and experience with CRM systems in a fast-paced environment. The company offers competitive salary, benefits, and growth opportunities in a collaborative Kimberley office.

Qualifications

• Previous experience in a client service, customer support, or related role.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and other customer management tools.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Strong interpersonal skills and a client-centric approach.
• Experience working within the Kimberley region is beneficial.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and providing support.
• Manage and resolve client issues, complaints, and requests in a timely and satisfactory manner.
• Maintain accurate and up-to-date client records in the CRM system.
• Provide information on services, products, and company policies to clients.
• Process client requests, such as updates, changes, and service orders.
• Identify opportunities to enhance client relationships and service delivery.

Skills

Communication

Negotiation

Problem-solving

CRM software

Multitasking

Client relations

Tools

CRM software

Job description

About the Role

Our client is seeking a professional and attentive Client Service Specialist to join their team in Kimberley . This role is focused on ensuring our clients receive exceptional support and assistance with their accounts and services. You will be the primary contact for client inquiries, addressing needs and resolving issues with efficiency and care. The ideal candidate possesses strong communication skills, a commitment to client satisfaction, and thrives in a fast-paced, service-oriented environment within our client's Kimberley office.

Key Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and providing support.
• Manage and resolve client issues, complaints, and requests in a timely and satisfactory manner.
• Maintain accurate and up-to-date client records in the CRM system.
• Provide information on services, products, and company policies to clients.
• Process client requests, such as updates, changes, and service orders.
• Identify opportunities to enhance client relationships and service delivery.

Requirements

• Previous experience in a client service , customer support, or related role.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and other customer management tools.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Strong interpersonal skills and a client-centric approach.
• Experience working within the Kimberley region is beneficial.

Benefits

• Competitive salary and performance incentives.
• Comprehensive medical and retirement benefits.
• Generous annual leave and other paid time off.
• Opportunities for professional growth and training.
• A supportive and collaborative team atmosphere.