Client Service Coordinator

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Job summary

Placements24 in Kimberley is seeking a meticulous Client Service Coordinator to join our team. You will ensure smooth service delivery, coordinate client support activities, and act as a liaison between clients and internal departments from our Kimberley office.

The role requires strong organizational skills, attention to detail, experience in client service or coordination, and proficiency with CRM software and office tools.

Qualifications

• Experience in client service, coordination or administrative support.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficiency in using CRM software and standard office applications.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Ability to work effectively in a team-oriented, office-based environment in Kimberley.

Responsibilities

• Coordinate client service requests, ensuring timely and accurate processing and delivery.
• Liaise with clients to understand their requirements and provide updates on service status.
• Manage client records and documentation, ensuring accuracy and completeness within the CRM system.
• Assist in scheduling client meetings, training sessions, and service appointments.
• Identify and escalate potential client issues or complaints to appropriate management for resolution.
• Collaborate with sales, technical, and operational teams to ensure a seamless client experience.

Skills

Organizational skills

Communication

Teamwork

Attention to detail

Education

High school diploma

Associate's degree / relevant certification

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a meticulous and client-focused Client Service Coordinator to join their team in Kimberley. This role is responsible for ensuring the smooth delivery of services to our clients and managing the coordination of client support activities. You will act as a liaison between clients and internal departments, ensuring all client needs are met efficiently and effectively. This position requires excellent organizational abilities and a strong commitment to client satisfaction, working directly from our Kimberley office.

Key Responsibilities

• Coordinate client service requests, ensuring timely and accurate processing and delivery.
• Liaise with clients to understand their requirements and provide updates on service status.
• Manage client records and documentation, ensuring accuracy and completeness within the CRM system.
• Assist in scheduling client meetings, training sessions, and service appointments.
• Identify and escape potential client issues or complaints to appropriate management for resolution.
• Collaborate with sales, technical, and operational teams to ensure a seamless client experience.

Requirements

• Previous experience in a client service, coordination, or administrative support role.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficiency in using CRM software and standard office applications.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Ability to work effectively in a team-oriented, office-based environment in Kimberley.
• High school diploma required; associate's degree or relevant certification is a plus.

Benefits

• Competitive annual salary with regular performance reviews.
• Comprehensive health insurance coverage.
• Generous paid vacation and sick leave benefits.
• Opportunities for professional development and training.
• A positive and supportive office environment in Kimberley.
• Retirement savings plan.