Customer Service Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health insurance

Dental and vision coverage

Career growth opportunities

Supportive team culture

Job summary

Placements24 in Welkom, South Africa, is seeking a Customer Service Specialist to enhance support operations. The role involves handling inquiries, resolving issues, and building strong customer relationships in a hybrid work setting.

You will engage with customers across channels and collaborate with teams to improve service delivery. The ideal candidate has proven experience in customer service, superb communication, and proficiency with CRM software and office tools.

Qualifications

• Experience in customer service or helpdesk roles.
• Excellent communication and interpersonal skills with empathy.
• Proficient with CRM software and standard office productivity tools.

Responsibilities

• Handle customer inquiries across phone, email, and social channels.
• Investigate issues, identify solutions, and implement corrective actions.
• Maintain detailed records in the CRM system.
• Engage with customers to ensure satisfaction and gather feedback.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication

CRM software

Multitasking

Office tools

Hybrid work

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking an outstanding Customer Service Specialist to enhance their support operations in Welkom . This role is vital for ensuring all customer interactions are handled with professionalism, efficiency, and care. Working within a hybrid model, you will contribute to a seamless customer experience by addressing inquiries, resolving issues, and fostering positive relationships. This is an excellent opportunity to join a company that values its employees and customers, providing a flexible work environment and a supportive team culture focused on delivering exceptional service and professional development.

Key Responsibilities

• Manage customer inquiries across multiple communication channels, including phone, email, and social media.
• Resolve customer complaints and issues by investigating problems, identifying solutions, and implementing corrective actions.
• Maintain detailed records of customer interactions and transactions within the designated CRM system.
• Proactively engage with customers to ensure satisfaction and gather feedback on products and services.
• Collaborate with internal teams to resolve complex customer issues and improve overall service delivery.
• Educate customers on available products, services, and support options.

Requirements

• Demonstrated experience in a customer service or helpdesk role.
• Exceptional communication and interpersonal skills, with a patient and empathetic demeanor.
• Proficiency with customer relationship management (CRM ) software and standard office productivity tools.
• Ability to multitask, prioritize effectively, and manage time efficiently in a dynamic setting.
• Comfortable working within a hybrid setup, balancing remote and office-based responsibilities.
• High school diploma or equivalent; associate's or bachelor's degree preferred.

Benefits

• Competitive annual salary, reviewed regularly.
• Flexible hybrid work arrangement for enhanced work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for training and career growth within the company.
• A positive and collaborative team environment focused on customer success.