Customer Service Associate

Placements24; Noord-Kaap; On-site; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Retirement plan

Paid training

Career advancement

Job summary

Placements24 is seeking a friendly and efficient Customer Service Associate to join the Kimberley team on-site. You will be the first point of contact, providing essential information, resolving inquiries and ensuring a positive service experience for customers.

You will handle varied customer interactions within a dedicated Kimberley office, contributing to a supportive and productive work environment where excellent service is paramount. Training and prospect of growth are available.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries effectively and empathetically.
• Basic computer proficiency and familiarity with CRM systems.
• Good organizational skills and attention to detail.

Responsibilities

• Answer customer inquiries via phone, email, and in-person interactions.
• Provide accurate product and service information to customers.
• Process customer orders, payments, and service requests.
• Resolve customer complaints and issues with patience and professionalism.
• Maintain customer records and update information as needed.
• Collaborate with team members to ensure consistent service delivery.

Skills

Communication skills

Interpersonal skills

CRM familiarity

Organizational skills

Attention to detail

Tools

CRM systems

Job description

About the Role

Our client is looking for a friendly and efficient Customer Service Associate to join their team on-site in Kimberley . You will be the first point of contact for customers, providing essential information, resolving inquiries, and ensuring a positive service experience. This role is crucial for maintaining customer satisfaction and building brand loyalty. Working within a dedicated team in our Kimberley office, you will handle a variety of customer interactions, contributing to a supportive and productive work environment where excellent service is paramount.

Key Responsibilities

• Answer customer inquiries via phone, email, and in-person interactions.
• Provide accurate product and service information to customers.
• Process customer orders, payments, and service requests.
• Resolve customer complaints and issues with patience and professionalism.
• Maintain customer records and update information as needed.
• Collaborate with team members to ensure consistent service delivery.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries effectively and empathetically.
• Basic computer proficiency and familiarity with CRM systems.
• Good organizational skills and attention to detail.
• Must be available to work on-site in Kimberley .

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Health insurance coverage and retirement plan options.
• Paid training and ongoing professional development.
• A stable and friendly work environment in Kimberley .
• Opportunities for advancement within the company.