Customer Support Associate

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site team interaction

Health insurance

Retirement savings plan

Training opportunities

Job summary

Placements24 in Kimberley is seeking a motivated Customer Support Associate to join our on-site team. You will handle customer inquiries, assist with orders, and resolve issues with a focus on delivering excellent service.

Applicants should have strong communication, problem-solving, and empathy, with experience in customer service and basic CRM usage. This role offers an on-site environment in Kimberley and opportunities for skill development.

Qualifications

• Minimum high school diploma or equivalent.
• Strong verbal and written communication skills.
• Experience in customer service or support.
• Ability to handle inquiries with patience and empathy.

Responsibilities

• Respond to inquiries via phone, email, and in-person.
• Provide accurate product/service information.
• Assist with orders and account questions.
• Document interactions in the CRM system.
• Escalate complex issues to senior staff as needed.
• Aim for high customer satisfaction scores.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking an enthusiastic and reliable Customer Support Associate to join their dedicated team in Kimberley . This role is essential for providing excellent service and support to customers, ensuring their needs are met and their issues are resolved efficiently. You will be a crucial link in maintaining customer satisfaction and contributing to the company's positive reputation. This position is perfect for an individual who enjoys interacting with people, possesses strong problem-solving skills, and is committed to delivering high-quality support within a focused, on-site team environment in Kimberley .

Key Responsibilities

• Respond to customer inquiries and requests through various channels, including phone, email, and in-person.
• Provide accurate information about products, services, and company procedures.
• Assist customers with order placement, account inquiries, and troubleshooting basic issues.
• Document all customer interactions and resolutions in the company's CRM system.
• Escalate complex customer issues to the appropriate department or senior staff member.
• Strive to achieve excellent customer satisfaction ratings on all interactions.

Requirements

• Previous experience in a customer service or support role is required.
• Strong verbal and written communication skills.
• Proficiency in using basic computer applications and CRM software.
• Ability to handle customer issues with patience and empathy.
• Good organizational skills and the ability to manage multiple tasks.
• High school diploma or equivalent qualification.

Benefits

• Competitive annual salary.
• On-site work providing direct team interaction in Kimberley .
• Health insurance and retirement savings plan.
• Opportunities for training and skill enhancement.
• A stable and supportive work environment.