Customer Service Representative - Premium Support

Placements24; Kimberley; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health benefits

Training & development

Collaborative team

Job summary

Placements24 is seeking a dedicated Customer Service Representative to provide Premium Support remotely to clients across Canada, with focus on the Kimberley region. You will be the first contact for premium clients, delivering accurate information and resolution with a high level of courtesy and efficiency.

Responsibilities include handling inquiries by phone, email, and chat, troubleshooting issues, and maintaining detailed CRM records.

Qualifications

• Previous experience in premium or VIP customer service.
• Excellent verbal and written communication; professional demeanor.
• Strong problem-solving and ability to think under pressure.
• Experience with CRM software and standard office apps.
• Independent, self-motivated, with ability to work remotely.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide product and account information to premium clients.
• Troubleshoot and resolve issues promptly.
• Escalate complex cases to appropriate teams.
• Maintain accurate customer records in the CRM.
• Adhere to policies while delivering outstanding service.

Skills

Communication skills

Problem-solving

Remote work

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and polished Customer Service Representative to provide Premium Support to their discerning clientele, working remotely and serving customers across the nation, with an emphasis on the Kimberley region. This role requires individuals with exceptional communication skills, a keen problem-solving ability, and a genuine commitment to customer satisfaction. You will be the first point of contact for clients requiring specialized assistance, ensuring their issues are resolved efficiently and with a high level of care. This is an excellent opportunity to join a respected company and contribute to an outstanding customer experience.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and account status to premium clients.
• Troubleshoot and resolve customer issues, complaints, and requests in a timely and satisfactory manner.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Maintain accurate customer records and document all interactions in the CRM system.
• Adhere to company policies and procedures while striving to exceed customer expectations.

Requirements

• Previous experience in customer service, preferably in a premium or VIP support role.
• Excellent verbal and written communication skills, with a clear and professional phone demeanor.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Proficiency in using CRM software and standard office applications.
• A positive attitude and a commitment to delivering outstanding customer service.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary with potential for performance bonuses.
• Fully remote position offering flexibility and convenience.
• Comprehensive health and wellness benefits.
• Ongoing training and development opportunities to enhance skills.
• A supportive team environment that values customer focus.