Client Support Specialist - Kimberley

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid time off

Professional development

Team environment

Job summary

Placements24 in Kimberley is seeking a professional Client Support Specialist to become an integral part of our operations, serving clients with exceptional service in a collaborative office setting.

You will handle inquiries via phone, email, and in person, diagnose issues related to products or services, and document all interactions in the CRM while ensuring timely escalation when needed.

Qualifications

• Experience in Client Support/Customer Service/Helpdesk is required.
• Excellent verbal and written communication with a professional demeanor.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Provide comprehensive support to clients via phone, email, and in-person interactions.
• Diagnose and resolve client issues related to products, services, and accounts.
• Maintain detailed and accurate records of all client communications and support activities in the CRM.
• Escalate complex client issues to relevant departments or senior team members for resolution.
• Proactively identify client needs and offer solutions to enhance their experience and product utilization.
• Contribute to improving support processes and client satisfaction through feedback and initiative.

Skills

Client support

Customer service

Communication

Team collaboration

Tools

CRM systems

Job description

About the Role

Our client is actively seeking a professional and resourceful Client Support Specialist to become an integral part of their operations in Kimberley . This role is dedicated to ensuring our clients receive exceptional support, fostering strong relationships and ensuring their success with our offerings. You will be the primary contact for addressing client inquiries, resolving technical or service-related issues, and providing valuable assistance. This position is office-based in Northern Cape , offering a direct and collaborative environment for serving clients in and around Kimberley .

Key Responsibilities

• Provide comprehensive support to clients via phone, email, and in-person interactions.
• Diagnose and resolve client issues related to products, services, and accounts.
• Maintain detailed and accurate records of all client communications and support activities in the CRM.
• Escalate complex client issues to relevant departments or senior team members for resolution.
• Proactively identify client needs and offer solutions to enhance their experience and product utilization.
• Contribute to improving support processes and client satisfaction through feedback and initiative.

Requirements

• Previous experience in a Client Support , Customer Service, or Helpdesk role is required.
• Excellent verbal and written communication skills, with a professional demeanor.
• Proficiency in using CRM systems and other support tools.
• Strong analytical and problem-solving capabilities.
• Ability to work collaboratively within an office setting in Kimberley .
• A commitment to delivering outstanding client service and building long-term relationships.

Benefits

• Competitive annual salary based on experience and qualifications.
• Comprehensive medical and retirement benefits.
• Generous paid time off.
• Opportunities for professional development and training.
• A supportive and team-oriented work environment in Kimberley .