Customer Service Officer

Placements24; Noord-Kaap; Hybrid; ZAR 144,000 - 216,000; Full time

Benefits offered by this job

Competitive salary

Health & dental insurance

Remote work

Career advancement

Collaborative team

Job summary

Placements24 is seeking a diligent and customer-focused Customer Service Officer to join their fully remote team, supporting customers from Kimberley. You will be the primary contact, addressing needs, resolving issues, and ensuring high satisfaction with our services.

This remote-first role requires excellent communication, active listening, and the ability to work independently in a flexible environment. You will use CRM software to document interactions and escalate complex problems when

Qualifications

• Proven experience in a customer service or related role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.
• A patient, empathetic, and professional demeanor.
• High school diploma or equivalent.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate and comprehensive information about our products and services.
• Document customer interactions and resolutions meticulously in the CRM system.
• Identify and elevate complex customer problems to appropriate teams.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high standard of professionalism and customer care in all interactions.

Skills

Customer service experience

Excellent communication

CRM proficiency

Independent work

Remote work

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a diligent and customer-focused Customer Service Officer to join their dynamic, fully remote team, supporting customers from Kimberley . In this role, you will be the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a high level of satisfaction with our services. This is an ideal opportunity for a motivated individual who thrives in an independent work environment and possesses excellent communication skills to build rapport and provide exceptional support virtually. As a remote-first company, we are committed to fostering a supportive and flexible work culture.

Key Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate and comprehensive information about our products and services.
• Document customer interactions and resolutions meticulously in the CRM system.
• Identify and elevate complex customer problems to appropriate teams.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high standard of professionalism and customer care in all interactions.

Requirements

• Proven experience in a customer service or related role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.
• A patient, empathetic, and professional demeanor.
• High school diploma or equivalent.

Benefits

• Competitive salary and performance-based rewards.
• Comprehensive health, dental, and vision insurance.
• Fully remote work flexibility.
• Opportunities for continuous learning and career advancement.
• A positive and collaborative team environment focused on customer success.