Customer Support & Solutions Specialist

MCI Careers; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Job summary

MCI Careers in Cape Town is looking for motivated Customer Service Representatives to support inbound and outbound customer service inquiries. Responsibilities include resolving customer issues, utilizing technology for account management, and ensuring a high-quality customer experience. The ideal candidates should possess a National Senior Certificate, excellent communication skills, and be customer service-oriented. MCI offers competitive compensation, paid training, and opportunities for career advancement within the organization.

Qualifications

• Motivated and dedicated applicants are encouraged to apply.
• Must maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound calls and make outbound sales inquiries.
• Utilize technology for account management tasks.
• Resolve customer issues and escalate dissatisfaction as needed.

Skills

Organizational skills

Excellent communication skills

Customer service orientation

Conflict resolution

Problem solving

Time management

Education

National Senior Certificate (NSC)

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers in Cape Town is looking for motivated Customer Service Representatives to support inbound and outbound customer service inquiries. Responsibilities include resolving customer issues, utilizing technology for account management, and ensuring a high-quality customer experience. The ideal candidates should possess a National Senior Certificate, excellent communication skills, and be customer service-oriented. MCI offers competitive compensation, paid training, and opportunities for career advancement within the organization.