Customer Support Specialist: Inbound Calls & Tech Help

MCI; Cape Town; On-site; ZAR 89,280 - 133,920; Part time

Benefits offered by this job

Annual leave

Health benefits

Career growth opportunities

Paid training

Positive work environment

Casual dress code

Job summary

MCI, a leading Business Process Outsourcing (BPO) in Cape Town, is seeking full-time and part-time customer service representatives. In this role, you will assist with inbound projects, resolve customer issues, and build strong relationships while identifying upsell opportunities. Ideal candidates must hold a National Senior Certificate, possess strong English skills, and be proficient in data entry and Microsoft Office. MCI offers various benefits including health insurance and paid training.

Qualifications

• Must have a National Senior Certificate or equivalent qualification.
• Fluent English reading and speaking skills are required.
• Basic knowledge of Microsoft Office Suite is necessary.

Responsibilities

• Handle inbound and outbound contacts in a professional manner.
• Resolve customer issues and comprehend their needs.
• Utilize technology for account management tasks.

Skills

Fluent English

Data-entry computer skills

Organizational skills

Customer service orientation

Problem-solving skills

Multi-tasking ability

Education

National Senior Certificate (NSC) or equivalent

Tools

Microsoft Office Suite

Job description

MCI, a leading Business Process Outsourcing (BPO) in Cape Town, is seeking full-time and part-time customer service representatives. In this role, you will assist with inbound projects, resolve customer issues, and build strong relationships while identifying upsell opportunities. Ideal candidates must hold a National Senior Certificate, possess strong English skills, and be proficient in data entry and Microsoft Office. MCI offers various benefits including health insurance and paid training.