Customer Support Specialist: Inbound Calls & Tech Help

MCI; Cape Town; Vor Ort; ZAR 89.280 - 133.920; Teilzeit

Benefits dieser Stelle

Annual leave

Health benefits

Career growth opportunities

Paid training

Positive work environment

Casual dress code

Zusammenfassung

MCI, a leading Business Process Outsourcing (BPO) in Cape Town, is seeking full-time and part-time customer service representatives. In this role, you will assist with inbound projects, resolve customer issues, and build strong relationships while identifying upsell opportunities. Ideal candidates must hold a National Senior Certificate, possess strong English skills, and be proficient in data entry and Microsoft Office. MCI offers various benefits including health insurance and paid training.

Qualifikationen

• Must have a National Senior Certificate or equivalent qualification.
• Fluent English reading and speaking skills are required.
• Basic knowledge of Microsoft Office Suite is necessary.

Aufgaben

• Handle inbound and outbound contacts in a professional manner.
• Resolve customer issues and comprehend their needs.
• Utilize technology for account management tasks.

Kenntnisse

Fluent English

Data-entry computer skills

Organizational skills

Customer service orientation

Problem-solving skills

Multi-tasking ability

Ausbildung

National Senior Certificate (NSC) or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

MCI, a leading Business Process Outsourcing (BPO) in Cape Town, is seeking full-time and part-time customer service representatives. In this role, you will assist with inbound projects, resolve customer issues, and build strong relationships while identifying upsell opportunities. Ideal candidates must hold a National Senior Certificate, possess strong English skills, and be proficient in data entry and Microsoft Office. MCI offers various benefits including health insurance and paid training.