Inbound Sales Specialist

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is a fast-growing tech-enabled business services company with a strong call center footprint. We seek a Full-Time Inbound Sales Representative in Cape Town to assist customers, recommend products, and guide them through purchasing processes.

Ideal candidates are motivated, customer-focused, and able to multitask in a fast-paced environment. Knowledge of CRM software is a plus, and prior call center or sales experience is welcome. This role follows on-site work at our Cape Town location.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Excellent communication & listening

Customer-focused & interpersonal

Basic computer skills

Multitasking in fast-paced environment

Strong problem-solving abilities

Reliable attendance & punctuality

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is a fast-growing tech-enabled business services company with a strong call center footprint. We seek a Full-Time Inbound Sales Representative in Cape Town to assist customers, recommend products, and guide them through purchasing processes.

Ideal candidates are motivated, customer-focused, and able to multitask in a fast-paced environment. Knowledge of CRM software is a plus, and prior call center or sales experience is welcome. This role follows on-site work at our Cape Town location.