CX Concierge: Remote & On-site Call Center Pro

MCI; Cape Town; On-site; ZAR 111,600 - 167,400; Full time

Job summary

MCI in Cape Town is seeking Customer Service Representatives to support inbound and outbound calls, help desk, and back‑office tasks for diverse clients. You will resolve inquiries, troubleshoot basic tech issues, and maintain accurate records.

This role offers comprehensive training, clear progression, and a fast-paced environment within a supportive team. You will follow client processes, protect data, and strive for first‑contact resolutions.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Experience using computers for data entry and customer support.
• Excellent verbal and written communication in English.
• Ability to type at least 20 words per minute.
• Reliable internet connection for work-from-home positions.
• Strong organizational and multitasking skills.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Comfortable with Windows-based applications and learning new software.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Listen actively to customers, identify needs, and provide accurate solutions.
• Troubleshoot basic technical issues and assist with billing and account questions.
• Research information across systems to resolve concerns and coordinate with other departments.
• Process requests, claims and updates accurately with detailed documentation.
• Escalate complex issues to the appropriate departments when required.
• Strive for first-contact resolution through effective problem-solving.

Skills

Communication skills

Typing 20 wpm

Time management

Analytical skills

Customer empathy

Attendance & punctuality

Team player

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Cape Town is seeking Customer Service Representatives to support inbound and outbound calls, help desk, and back‑office tasks for diverse clients. You will resolve inquiries, troubleshoot basic tech issues, and maintain accurate records.

This role offers comprehensive training, clear progression, and a fast-paced environment within a supportive team. You will follow client processes, protect data, and strive for first‑contact resolutions.