Inbound Support Specialist — Tech & Helpdesk

MCI; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

Annual leave

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is hiring a Customer Service Representative in Cape Town. This role involves handling inbound inquiries, resolving technical issues, and supporting recognized brands. Ideal candidates have strong communication skills, a high school diploma, and experience in customer service. MCI offers competitive compensation, health benefits, and a supportive work environment. Join a team dedicated to excellence and innovation with opportunities for growth.

Qualifications

• Experience with data entry utilizing a computer.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to work regularly scheduled shifts.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Understand customer needs and resolve issues.
• Document and process customer claims accurately.
• Follow all required scripts and policies.

Skills

Excellent communication skills

Organizational skills

Fluent English

Problem-solving skills

Customer service orientation

Education

National Senior Certificate (NSC) or equivalent

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer applications knowledge

Job description

MCI is hiring a Customer Service Representative in Cape Town. This role involves handling inbound inquiries, resolving technical issues, and supporting recognized brands. Ideal candidates have strong communication skills, a high school diploma, and experience in customer service. MCI offers competitive compensation, health benefits, and a supportive work environment. Join a team dedicated to excellence and innovation with opportunities for growth.