Customer Support Specialist (Tech & CX)

MCI; Cape Town; On-site; ZAR 150,000 - 180,000; Full time

Job summary

MCI, located in Cape Town, is seeking enthusiastic Customer Service Representatives to provide exceptional support across various functions. This role involves assisting customers with product inquiries, troubleshooting technical issues, and processing requests accurately.

The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and a customer-focused attitude. Join MCI to work in a diverse and inclusive environment where your contributions lead to customer satisfaction.

Qualifications

• Must be at least 18 years of age.
• Previous experience using computers for data entry.
• Ability to type accurately at a minimum of 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions courteously.
• Troubleshoot basic technical issues and assist customers.
• Process customer requests accurately while maintaining documentation.

Skills

Excellent verbal and written communication skills in English

Strong analytical and problem-solving abilities

Proficiency with Microsoft Office Suite

Customer-focused with empathy and professionalism

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

MCI, located in Cape Town, is seeking enthusiastic Customer Service Representatives to provide exceptional support across various functions. This role involves assisting customers with product inquiries, troubleshooting technical issues, and processing requests accurately.

The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and a customer-focused attitude. Join MCI to work in a diverse and inclusive environment where your contributions lead to customer satisfaction.