Customer Support Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Training and development opportunities

Career progression

Supportive work environment

Overtime pay

Job summary

Placements24 is seeking a Customer Support Specialist to serve the Soweto community. You will be the primary point of contact for inquiries, delivering clear solutions and fostering strong relationships. This role offers growth within a dynamic company based in Soweto.

The position emphasizes customer-focused communication and teamwork, with competitive salary, health benefits, and development opportunities to advance your career.

Qualifications

• Experience in customer service or helpdesk preferred.
• Strong verbal and written communication skills.
• Basic computer literacy and ability to learn new software quickly.
• Friendly, patient, customer-focused attitude.
• Able to work well in Soweto office as part of a team.
• Punctual and reliable.

Responsibilities

• Handle customer inquiries via phone, email, and in-person channels.
• Resolve issues and complaints efficiently and effectively.
• Document all customer interactions and resolutions in the system.
• Provide information about products and services to customers.
• Escalate unresolved issues to appropriate teams.
• Contribute to a positive team environment and share best practices.

Skills

Customer service

Helpdesk

Communication

Computer literacy

Teamwork

Reliability

Tools

CRM system

Job description

About the Role

Our client is seeking an enthusiastic and reliable Customer Support Specialist to join their team serving the vibrant community of Soweto . This role is vital for ensuring customers receive exceptional assistance and support. You will be the primary contact for customer inquiries, providing clear solutions and fostering positive relationships. This is a wonderful opportunity for a motivated individual to grow their career in customer service within a dynamic company, right here in Soweto .

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person channels.
• Resolve customer issues and complaints efficiently and effectively.
• Document all customer interactions and resolutions accurately in the provided system.
• Provide information about company products and services to customers.
• Escalate unresolved issues to the appropriate team members or departments.
• Contribute to a positive team environment and share best practices.

Requirements

• Previous experience in a customer service or helpdesk role is preferred.
• Good verbal and written communication skills.
• Basic computer literacy and ability to learn new software quickly.
• A friendly, patient, and customer-focused attitude.
• Ability to work effectively as part of a team in our Soweto office.
• Must be punctual and reliable.

Benefits

• Competitive annual salary and potential for overtime pay.
• Comprehensive health insurance benefits.
• Training and development opportunities to enhance skills.
• A supportive and collaborative work environment in Soweto .
• Opportunities for career progression within the company.