Customer Engagement Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible hybrid work

Health benefits

Paid vacation

Career development

Performance reviews

Job summary

Placements24 in Benoni is seeking a Customer Engagement Specialist to join our client services team. You will engage with customers across phone, email, and social channels to resolve inquiries and foster a positive service experience.

The role emphasizes strong communication, problem-solving, and CRM proficiency, with hybrid work options and ongoing training to develop skills and deliver outstanding support.

Qualifications

• Experience in customer service or related field.
• Excellent communication and listening skills.
• Proficiency with CRM software.
• Ability to multitask in a dynamic environment.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and social media.
• Assist customers with product information, service details, and account management.
• Resolve customer complaints and issues effectively, turning challenges into positive outcomes.
• Process orders, returns, and exchanges according to company policy.
• Identify opportunities to enhance the customer experience and provide feedback to management.
• Maintain accurate and detailed records of all customer interactions in the CRM system.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Digital literacy

Tools

CRM software

Job description

About the Role

Our client is looking for a vibrant and communicative Customer Engagement Specialist to join their client services team in Benoni . You will play a key role in fostering positive interactions with customers, resolving inquiries, and ensuring a superior service experience. This position involves direct customer contact across various channels and requires a deep commitment to customer satisfaction. You will be an ambassador for the brand, ensuring that every customer interaction is positive and productive, contributing to strong customer loyalty and retention. The work environment encourages collaboration and personal development.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and social media.
• Assist customers with product information, service details, and account management.
• Resolve customer complaints and issues effectively, turning challenges into positive outcomes.
• Process orders, returns, and exchanges according to company policy.
• Identify opportunities to enhance the customer experience and provide feedback to management.
• Maintain accurate and detailed records of all customer interactions in the CRM system.

Requirements

• Previous experience in customer service or a related field is highly preferred.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a dynamic environment.
• A patient and empathetic approach to customer interactions.
• Strong digital literacy and comfort with various communication platforms.

Benefits

• Competitive salary with regular performance evaluations.
• Flexible hybrid work arrangements.
• Comprehensive health and wellness benefits package.
• Paid vacation and public holidays.
• Ongoing training and development opportunities to enhance skills.