Customer Service Team Member

Placements24; Benoni; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Full-time employment

Health and wellness programs

On-the-job training

Collaborative team culture

Job summary

Placements24 is seeking a Customer Service Team Member to join our office-based team in Benoni. You will handle inquiries, resolve issues, and help build lasting relationships with clients in a dynamic office environment.

The role offers a competitive hourly wage and opportunities for on-the-job training, with a supportive team culture and potential incentives for performance.

Qualifications

• Previous experience in a customer-facing role preferred.
• Excellent communication and active listening skills.
• Friendly, professional demeanor.
• Proficient with basic computer applications and data entry.
• Able to work well in a team and meet deadlines.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve customer complaints and issues effectively.
• Provide detailed information about products, services, and promotions.
• Maintain accurate customer records and transaction details in the company's database.
• Collaborate with colleagues to ensure consistent service quality.
• Assist with administrative tasks related to customer service operations.

Skills

Customer service

Communication skills

Active listening

Interpersonal skills

Teamwork

Data entry

Education

High school diploma

Job description

About the Role

Our client is seeking a dedicated Customer Service Team Member to join their vibrant office-based team in Benoni . This role is essential for providing outstanding support and building strong relationships with our clientele. You will be handling customer inquiries, resolving issues, and ensuring a positive experience at every touchpoint. If you are a people-person with a passion for service and enjoy working collaboratively in a dynamic office environment, this is the perfect opportunity for you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve customer complaints and issues effectively and efficiently.
• Provide detailed information about products, services, and promotions.
• Maintain accurate customer records and transaction details in the company's database.
• Collaborate with colleagues to ensure consistent service quality.
• Assist with administrative tasks related to customer service operations.

Requirements

• Previous experience in a customer-facing role is preferred.
• Excellent communication and active listening skills.
• Strong interpersonal abilities and a friendly, professional demeanor.
• Proficiency in basic computer applications and data entry.
• Ability to work effectively in a team and manage tasks within deadlines.
• High school diploma or equivalent qualification.

Benefits

• Competitive hourly wage with potential for performance incentives.
• Full-time employment within a supportive office environment.
• Access to company-sponsored health and wellness programs.
• Opportunities for on-the-job training and skill development.
• A positive and collaborative team culture.