Client Support Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Rewards program

Health benefits

Paid time off

Soweto team environment

Job summary

Placements24 in Soweto is looking for a proactive Client Support Specialist to join the team. You will be the first point of contact for clients, resolving inquiries and building positive relationships to ensure satisfaction.

The role requires effective teamwork and a strong commitment to customer service within our Soweto location. Responsibilities include handling inquiries, troubleshooting issues, and maintaining CRM records, with opportunities for performance-based rewards and health

Qualifications

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively.
• A positive attitude and a dedication to customer satisfaction.
• Willingness to work as part of a team in Soweto.

Responsibilities

• Respond to client inquiries via phone, email, and other communication channels.
• Troubleshoot and resolve client issues related to products and services.
• Provide clear and concise information about services and company offerings.
• Maintain accurate records of client interactions and update client accounts in the CRM system.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Contribute to team efforts by sharing knowledge and assisting colleagues.

Skills

Customer service

Communication skills

CRM software

Office applications

Multitasking

Teamwork

Tools

CRM software

Office suites

Job description

About the Role

Our client is seeking a proactive and friendly Client Support Specialist to join their team in Soweto . This role is vital for providing excellent support and assistance to clients, ensuring their inquiries are handled efficiently and their needs are met with satisfaction. You will be the first point of contact for clients, resolving issues, providing information, and building positive relationships. This position requires a strong commitment to customer service and the ability to work effectively within a team environment at our Soweto location.

Key Responsibilities

• Respond to client inquiries via phone, email, and other communication channels.
• Troubleshoot and resolve client issues related to products and services.
• Provide clear and concise information about services and company offerings.
• Maintain accurate records of client interactions and update client accounts in the CRM system.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Contribute to team efforts by sharing knowledge and assisting colleagues.

Requirements

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively.
• A positive attitude and a dedication to customer satisfaction.
• Willingness to work as part of a team in Soweto .

Benefits

• Competitive salary.
• Performance-based rewards.
• Health benefits package.
• Paid time off.
• A supportive team atmosphere in Soweto .