Customer Service Officer

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary with overtime

Health benefits and retirement savings

Job summary

Placements24 is seeking a diligent Customer Service Officer to join a hybrid team in Soweto. You will handle inquiries, resolve issues, and provide information about our services, balancing remote work with essential in-office collaboration.

The role emphasizes strong communication, a customer-centric mindset, and the ability to multitask in a dynamic service environment. Training and development opportunities are offered, with a competitive salary and benefits package.

Qualifications

• Must have previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills with a friendly, professional approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications and customer management systems.

Responsibilities

• Handle customer inquiries and requests via phone, email, and walk-in consultations.
• Provide accurate information on products, services, and company policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer needs are met.
• Assist in developing and updating customer service documentation and FAQs.

Skills

Customer service

Communication

Multitasking

CRM systems

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a diligent and customer-oriented Customer Service Officer to join their hybrid team in Soweto . This role is crucial for providing efficient and effective support to our diverse customer base, ensuring satisfaction and fostering positive relationships. You will handle inquiries, resolve issues, and provide information about our services. This hybrid position offers the flexibility to work remotely on certain days while maintaining crucial in-office presence for collaborative tasks and team synergy, contributing to a dynamic service environment.

Key Responsibilities

• Handle customer inquiries and requests via phone, email, and walk-in consultations.
• Provide accurate information on products, services, and company policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer needs are met.
• Assist in developing and updating customer service documentation and FAQs.

Requirements

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills, with a friendly and professional approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications and customer management systems.
• A customer-centric mindset with strong problem-solving abilities.
• Willingness to work a hybrid schedule, balancing remote and in-office duties.

Benefits

• Competitive salary package with potential for overtime pay.
• Hybrid work arrangement offering flexibility.
• Comprehensive health benefits and retirement savings options.
• Opportunities for training and professional development.
• A supportive and team-oriented work environment.