Customer Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 230,000 - 320,000; Full time

Benefits offered by this job

Remote work option

Health benefits

Training & development

Wellness program

Job summary

Placements24 is seeking a proficient Customer Support Specialist to join our team with a remote option or a Rustenburg office-based role. The position focuses on delivering excellent customer service and maintaining strong customer relations.

The ideal candidate has 3+ years in customer service or technical support, plus strong communication and analytical skills to resolve inquiries and educate users on product features.

Qualifications

• 3+ years in customer service or technical support role.
• Excellent communication and interpersonal skills with de-escalation ability.
• Experience with helpdesk ticketing systems and CRM software.
• Ability to work independently, especially remotely.
• Strong analytical and problem-solving capabilities.
• Diploma or degree in a relevant field is advantageous but not essential.

Responsibilities

• Provide customer support via email, phone, and chat.
• Analyze and resolve complaints promptly and effectively.
• Keep detailed records of interactions and transactions.
• Educate customers on product features and services.
• Identify trends and report improvements to management.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Communication

De-escalation

Time management

Analytical thinking

Problem solving

Education

Diploma or degree in a relevant field

Tools

Helpdesk ticketing systems

CRM software

Job description

About the Role

Our client is looking for a proficient and service-oriented Customer Support Specialist to join their team, with the option to work remotely or from their office in Rustenburg . This role is key to maintaining excellent customer relations, resolving inquiries efficiently, and ensuring customer satisfaction. You will be an integral part of a team committed to delivering outstanding support, addressing customer concerns with professionalism and expertise. This is a great chance to make a significant impact in a company that values its customers and employees, offering a flexible approach to work.

Key Responsibilities

• Provide comprehensive customer support via multiple channels, including email, phone, and chat.
• Analyze and resolve customer complaints and issues promptly and effectively.
• Keep detailed records of customer interactions and transactions, noting all actions taken.
• Educate customers on product features and services to enhance their experience.
• Identify trends in customer issues and report them to the management for product and service improvements.
• Collaborate with other departments to ensure customer satisfaction and seamless service delivery.

Requirements

• Minimum of 3 years of experience in a customer service or technical support role.
• Exceptional communication and interpersonal skills, with a talent for de-escalation.
• Proficiency with helpdesk ticketing systems and CRM software.
• Ability to work independently and manage time effectively, especially in a remote setting.
• Strong analytical and problem-solving capabilities.
• A diploma or degree in a relevant field is advantageous, but not essential.

Benefits

• An attractive annual salary with potential performance incentives.
• A flexible work arrangement, including a remote work option or office-based role in Rustenburg .
• Access to continuous training and professional development programs.
• Comprehensive health and wellness benefits package.
• A dynamic and forward-thinking work environment.