Customer Care Specialist

Placements24; Benoni; Hybrid; ZAR 210,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement savings

Professional growth opportunities

Supportive team environment

Flexible hybrid work arrangements in B

Job summary

Placements24 is seeking a dynamic Customer Care Specialist in Benoni to foster strong customer relationships and resolve inquiries across channels. The role embraces a hybrid work model, combining remote flexibility with in-office collaboration, to support service excellence and customer retention.

You will be the primary contact, handling inquiries, providing product information, and documenting interactions in the CRM while contributing to ongoing improvements in customer experience.

Qualifications

• Experience in a customer care or customer service role.
• Excellent communication, active listening, and problem-solving skills.
• Proficient with CRM software and helpdesk tools.
• Able to work in a hybrid model balancing remote and in-office duties.
• Committed to delivering exceptional service and building customer relationships.

Responsibilities

• Manage and resolve customer inquiries, complaints, and requests promptly.
• Provide information about products, services, and policies.
• Document all interactions accurately in the CRM.
• Identify opportunities to improve the customer experience.
• Collaborate with internal teams to resolve issues.

Skills

Customer focus

Communication

Active listening

Problem solving

CRM software familiarity

Helpdesk tools

Hybrid work adaptability

Customer relationships

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is seeking a dynamic and customer-focused Customer Care Specialist to join their team in Benoni . This role is crucial for fostering positive customer relationships and ensuring satisfaction by providing expert assistance and resolving issues effectively. You will be the primary point of contact, handling inquiries across various channels and embodying the company's commitment to service excellence. This position offers a hybrid working model, providing flexibility while ensuring collaborative engagement with the team. It's an excellent opportunity for a skilled professional to contribute significantly to customer retention and loyalty.

Key Responsibilities

• Manage and resolve customer inquiries, complaints, and requests in a timely and professional manner.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions accurately in the CRM system.
• Identify opportunities to enhance the customer experience and suggest service improvements.
• Collaborate with internal teams to ensure seamless resolution of customer issues.

Requirements

• Demonstrable experience in a customer care or customer service role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using CRM software and helpdesk tools.
• Ability to adapt to a hybrid work schedule, balancing remote and in-office responsibilities.
• A commitment to delivering exceptional service and building strong customer relationships.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive medical aid and retirement savings plan.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• Flexible hybrid work arrangements in Benoni .