Client Relations Specialist

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay with commission

Health benefits

Career development & growth

Hybrid work model

Job summary

Placements24 is seeking a proactive Client Relations Specialist in Soweto to build and maintain strong client relationships, addressing issues and driving satisfaction. You will serve as the primary contact, guiding product usage and service offerings while identifying upsell opportunities.

The role requires excellent communication, a service mindset, and the ability to manage diverse client needs in a dynamic market.

Qualifications

• Proven experience in client relations, customer success, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in using CRM software and other client management tools.
• Strong problem-solving abilities and a proactive approach to client needs.
• Ability to manage time effectively in a fast-paced environment.
• Bachelor's degree in business, marketing, or related field is advantageous.

Responsibilities

• Develop and maintain positive relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Provide guidance and support on product usage and service offerings.
• Identify opportunities to upsell or cross-sell relevant services based on client needs.
• Monitor client satisfaction levels and implement strategies to enhance retention.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Skills

Client relations

Communication

Negotiation

CRM software

Problem-solving

Time management

Education

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and relationship-driven Client Relations Specialist to join their team in Soweto . This position is key to building and maintaining strong, long-term relationships with our clientele, ensuring their needs are understood and met with excellence. You will act as a primary contact, providing support, addressing concerns, and driving client satisfaction and retention. We are looking for an individual with outstanding communication skills, a commitment to service, and the ability to navigate complex customer needs in a dynamic market, contributing to our reputation for outstanding client care.

Key Responsibilities

• Develop and maintain positive relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Provide guidance and support on product usage and service offerings.
• Identify opportunities to upsell or cross-sell relevant services based on client needs.
• Monitor client satisfaction levels and implement strategies to enhance retention.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Requirements

• Proven experience in client relations , customer success , or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in using CRM software and other client management tools.
• Strong problem-solving abilities and a proactive approach to client needs.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• A bachelor's degree in business, marketing, or a related field is advantageous.

Benefits

• Competitive annual salary with commission and bonus potential.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and career development.
• A collaborative and supportive team atmosphere.
• Hybrid work model offering flexibility and work-life balance.