Customer Service Assistant - Support Operations

Placements24; Upington; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Retirement fund

Training opportunities

Team environment

Job summary

Placements24 in Upington is seeking a diligent Customer Service Assistant to support day-to-day operations and help resolve customer inquiries. The role offers a hybrid work arrangement and growth opportunities within a supportive team.

You will handle inquiries via phone, email, and in-person, maintain CRM records, and assist with administrative tasks while upholding high service standards.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in an administrative or customer service support role is advantageous.
• Good communication and interpersonal skills.
• Basic proficiency in computer applications and data entry.
• Strong organizational skills and attention to detail.
• A willingness to learn and a positive attitude towards customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing basic information and support.
• Assist in resolving customer issues by gathering information and coordinating with relevant departments.
• Maintain customer records and update information in the CRM system accurately.
• Process customer requests, orders, or returns as per company procedures.
• Support the customer service team with administrative tasks and operational duties.
• Escalate complex customer issues to senior service representatives or managers.

Skills

Communication

Interpersonal skills

Data entry

Organizational skills

Education

High school diploma

Tools

CRM system

Microsoft Office

Job description

About the Role

Our client is looking for a diligent and service-oriented Customer Service Assistant to support their operations in Upington. This role is crucial for ensuring efficient handling of customer inquiries and providing essential support to the customer service team. You will assist in resolving customer issues, maintaining records, and ensuring smooth day-to-day operations. Join a supportive team dedicated to delivering excellent customer service, operating within a hybrid model that offers flexibility and professional growth opportunities.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing basic information and support.
• Assist in resolving customer issues by gathering necessary information and coordinating with relevant departments.
• Maintain customer records and update information in the CRM system accurately.
• Process customer requests, orders, or returns as per company procedures.
• Support the customer service team with administrative tasks and operational duties.
• Escalate complex customer issues to senior service representatives or managers.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in an administrative or customer service support role is advantageous.
• Good communication and interpersonal skills.
• Basic proficiency in computer applications and data entry.
• Strong organizational skills and attention to detail.
• A willingness to learn and a positive attitude towards customer service.

Benefits

• Competitive annual salary with potential for overtime.
• Hybrid work arrangement allowing for flexibility.
• Medical aid and retirement fund benefits.
• Opportunities for on-the-job training and skill development.
• A positive and team-oriented work environment.