Customer Care Specialist

Placements24; Soweto; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Placements24 is seeking a Customer Care Specialist to join its Soweto team. You will be the first point of contact for customers, delivering accurate product and service information and resolving inquiries with empathy and professionalism.

Based in Soweto, you will manage inquiries via phone, email, and in-person interactions, maintain CRM records, and escalate complex issues when needed. This role offers opportunities for skill development in a supportive office environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer care or customer service.
• Excellent communication, listening and interpersonal skills.
• Ability to remain patient and empathetic in challenging situations.
• Basic computer proficiency and CRM familiarity.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain detailed customer records and update information in the CRM system.
• Process service requests, orders, and returns according to company procedures.
• Escalate complex problems to supervisors or relevant departments when necessary.

Skills

Communication skills

Interpersonal skills

Empathy

Patience

Listening skills

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for an attentive and professional Customer Care Specialist to join their dedicated team in Soweto . This role is integral to maintaining high customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the first point of contact for many of our client's customers, offering solutions and building positive relationships within a supportive office environment in Soweto . We are seeking individuals who are passionate about helping people, possess excellent communication skills, and are committed to upholding the company's reputation for outstanding customer service. This is an excellent opportunity for someone looking to build a career in customer care within the Soweto community.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.


• Provide accurate information about products, services, and policies.


• Resolve customer issues and complaints in a timely and professional manner.


• Maintain detailed customer records and update information in the CRM system.


• Process service requests, orders, and returns according to company procedures.


• Escalate complex problems to supervisors or relevant departments when necessary.

Requirements

• High school diploma or equivalent qualification required.


• Previous experience in a customer care or customer service role is strongly preferred.


• Excellent communication, listening, and interpersonal skills.


• Ability to remain patient and empathetic, even in challenging situations.


• Basic computer proficiency and familiarity with CRM software.


• A strong commitment to customer satisfaction and problem-solving in Soweto .

Benefits

• Competitive salary with regular performance reviews and potential increases.


• Comprehensive health and wellness benefits.


• Paid training and opportunities for skill development.


• A stable and supportive work environment in the Soweto region.


• Opportunities for career advancement within the customer service department.