Customer Support Specialist

remote work; South Africa; Remote; ZAR 324,000 - 357,000; Full time

Job summary

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer. The role is fully remote from South Africa and focuses on resolving UK customer issues end to end.

You will handle complex queries across email, chat and phone, investigate and escalate technical issues as needed, and document solutions in the help desk and knowledge base, while aiming to meet response time and customer-satisfaction targets.

Qualifications

• Experience in customer support or a service desk role.
• Experience with a help desk tool such as Zendesk or Freshdesk.
• Excellent written English and a calm, empathetic manner.
• Strong problem solving and ticket prioritisation skills.
• A reliable computer, headset and stable fibre connection.

Responsibilities

• Handle complex queries across email, chat and phone.
• Investigate and escalation technical issues as needed.
• Document solutions in the help desk and knowledge base.
• Identify recurring issues and suggest improvements.
• Meet response time and customer satisfaction targets.

Skills

Customer support experience

Ticket prioritisation

Problem solving

Tools

Zendesk

Freshdesk

Job description

About the role

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer. The role is fully remote from South Africa and focuses on resolving UK customer issues end to end.

What you'll do

• Handle complex queries across email, chat and phone
• Investigate and escalation technical issues as needed
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response time and customer satisfaction targets

What they're looking for

• Experience in customer support or a service desk role
• Experience with a help desk tool such as Zendesk or Freshdesk
• Excellent written English and a calm, empathetic manner
• Strong problem solving and ticket prioritisation skills
• A reliable computer, headset and stable fibre connection

For applicants in Nigeria

• The listing states remote work from South Africa for a UK employer; Nigeria is not explicitly excluded, so eligibility is not stated as restricted. Confirm before applying.
• Role is 100% remote with UK hours; timezone guidance provided as 09:00-17:00 UK time (11:00-19:00 SAST). The listing does not specify Nigeria-specific timezone requirements beyond this.
• Contract type not specified; no visa or work-authorization details provided. The listing does not state contractor vs employee terms.
• Salary is listed as R29 000, R32 000 per month; currency appears to South African Rand. No explicit pay currency for Nigeria is stated.