Remote UK-Hours Customer Support Specialist

remote work; South Africa; Remote; ZAR 324,000 - 357,000; Full time

Job summary

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer. The role is fully remote from South Africa and focuses on resolving UK customer issues end to end.

You will handle complex queries across email, chat and phone, investigate and escalate technical issues as needed, and document solutions in the help desk and knowledge base, while aiming to meet response time and customer-satisfaction targets.

Qualifications

• Experience in customer support or a service desk role.
• Experience with a help desk tool such as Zendesk or Freshdesk.
• Excellent written English and a calm, empathetic manner.
• Strong problem solving and ticket prioritisation skills.
• A reliable computer, headset and stable fibre connection.

Responsibilities

• Handle complex queries across email, chat and phone.
• Investigate and escalation technical issues as needed.
• Document solutions in the help desk and knowledge base.
• Identify recurring issues and suggest improvements.
• Meet response time and customer satisfaction targets.

Skills

Customer support experience

Ticket prioritisation

Problem solving

Tools

Zendesk

Freshdesk

Job description

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer. The role is fully remote from South Africa and focuses on resolving UK customer issues end to end.

You will handle complex queries across email, chat and phone, investigate and escalate technical issues as needed, and document solutions in the help desk and knowledge base, while aiming to meet response time and customer-satisfaction targets.