Customer Service Agent

Remote Recruitment; South Africa; Remote; ZAR 257,000 - 279,000; Full time

Benefits offered by this job

Fully remote work from South Africa

Work with a UK employer

Job summary

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.

You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Qualifications

• Experience in customer service or support.
• Clear, friendly written and spoken English.
• Experience with a helpdesk tool such as Zendesk or Freshdesk.
• Calm approach when handling complaints.
• Able to work 09:00-17:00 UK time (11:00-19:00 SAST).

Responsibilities

• Answer customer queries by email, chat and phone.
• Log and track cases in the helpdesk system.
• Resolve issues or elevate with clear notes.
• Process orders, returns and account changes.
• Share feedback that helps improve the service.

Skills

Customer service

Clear English communication

Helpdesk tools (Zendesk/Freshdesk)

Calm under pressure

UK-hour availability (09:00-17:00)

Tools

Zendesk

Freshdesk

Job description

Salary: R23000 – R25000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.

Role overview

You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Key responsibilities

• Answer customer queries by email, chat and phone
• Log and track cases in the helpdesk system
• Resolve issues or elevate with clear notes
• Process orders, returns and account changes
• Share feedback that helps improve the service

What you'll need

• Experience in customer service or support
• Clear, friendly written and spoken English
• Experience with a helpdesk tool such as Zendesk or Freshdesk
• Calm approach when handling complaints
• Able to work 09:00-17:00 UK time (11:00-19:00 SAST)

Nice to have

• Experience with live chat tools
• Familiarity with e-commerce platforms such as Shopify
• Previous work with UK customers

What's on offer

• Fully remote work from anywhere in South Africa
• A stable, full-time role with a UK employer
• Clear expectations and a friendly, supportive team
• Room to grow as the business grows

About Remote Recruitment

Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.