Remote Customer Support Specialist - UK Hours

Remote Recruitment; South Africa; Remote; ZAR 324,000 - 357,000; Full time

Benefits offered by this job

Fully remote

Job summary

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, working fully remote from South Africa. You will own resolving UK customer issues end to end, handling email, chat and phone queries with a calm, empathetic manner.

The role requires experience in customer support, familiarity with Zendesk or Freshdesk, and strong problem-solving skills. You will join a 100% remote team, aligned to UK hours, and contribute to knowledge base improvements.

Qualifications

• Experience in customer support or a service desk role.
• Experience with a help desk tool such as Zendesk or Freshdesk.
• Excellent written English and a calm, empathetic manner.
• Strong problem-solving and ticket prioritisation skills.

Responsibilities

• Resolve customer queries across email, chat and phone.
• Investigate and elevate complex or technical issues.
• Document solutions in the help desk and knowledge base.
• Identify recurring issues and suggest improvements.
• Meet response-time and satisfaction targets.

Skills

Customer support

Zendesk/Freshdesk

Written English

Problem solving

Ticket prioritisation

Tools

Zendesk/Freshdesk

Job description

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, working fully remote from South Africa. You will own resolving UK customer issues end to end, handling email, chat and phone queries with a calm, empathetic manner.

The role requires experience in customer support, familiarity with Zendesk or Freshdesk, and strong problem-solving skills. You will join a 100% remote team, aligned to UK hours, and contribute to knowledge base improvements.