Remote Customer Support Specialist

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Professional development

Modern remote tools

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to join their fully remote team. You will be the primary point of contact for customers nationwide, providing timely solutions via phone, email, and chat.

This role requires exceptional communication, problem-solving, and the ability to manage a high volume of inquiries from a home office. Key responsibilities include resolving issues, documenting interactions in the CRM, and collaborating with internal teams as needed.

Qualifications

• Proven experience in a customer support role.
• Excellent verbal and written communication; active listening.
• Proficiency with CRM software and helpdesk systems.
• Ability to work independently in a remote environment.
• Strong problem-solving and calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely, professional manner.
• Diagnose and troubleshoot customer problems with clear, concise solutions.
• Escalate complex issues to internal teams and ensure follow-up.
• Maintain accurate records of customer interactions in the CRM system.
• Gather customer feedback to identify service improvement opportunities.
• Adhere to company policies while delivering exceptional support.

Skills

Customer support experience

Verbal and written communication

CRM software proficiency

Remote work independence

Problem-solving under pressure

Tools

CRM software

Helpdesk systems

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their fully remote team, supporting customers nationwide from their operational hub in Centurion . You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries via phone, email, and chat. This role requires exceptional communication skills, a problem-solving mindset, and the ability to manage a high volume of customer interactions in a virtual setting. You will contribute significantly to customer satisfaction and retention, embodying the company's commitment to service excellence from the comfort of your own home.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot customer problems, providing clear and concise solutions.
• Escalate complex issues to appropriate internal teams when necessary, ensuring follow-up.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather customer feedback to identify areas for service improvement.
• Adhere to company policies and procedures while delivering exceptional customer support.

Requirements

• Proven experience in a customer support or similar client-facing role.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency with customer relationship management (CRM) software and helpdesk systems.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A reliable internet connection and a dedicated home office setup.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and advancement.
• Access to modern remote work tools and support systems.