Remote Customer Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 167,000 - 290,000; Full time

Benefits offered by this job

Competitive remote salary

Flexible working hours

Company-provided equipment

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join their fully remote team. Based anywhere in South Africa with operations centered in Rustenburg, you will handle technical and general queries via phone, email, and chat.

You will diagnose issues, guide users through features, document steps, and contribute to FAQs while maintaining a high standard of service from your home office. A strong communicator with 3+ years in remote support is ideal.

Qualifications

• 3+ years in remote customer support or helpdesk.
• Excellent written and verbal communication.
• Experience with CRM and ticketing platforms.

Responsibilities

• Provide remote technical assistance and customer support via phone, email and chat.
• Diagnose and resolve customer issues, documenting steps and resolutions.
• Guide users through product features and troubleshooting steps.
• Escalate unresolved issues with detailed information.
• Contribute to knowledge base articles and FAQs.

Skills

Remote support

CRM tools

Ticketing systems

Communication skills

Time management

Independent work

Home office setup

Tools

CRM software

Ticketing platforms

Job description

About the Role

Our client is seeking a highly motivated and dedicated Remote Customer Support Specialist to join their fully remote team, based anywhere in South Africa but with primary operations managed out of Rustenburg. This pivotal role involves providing exceptional technical and customer support to a diverse user base, ensuring all queries are resolved efficiently and effectively. You will be instrumental in upholding the company's reputation for outstanding service and support, from the comfort of your own home. This is an ideal opportunity for an experienced support professional who thrives in a remote setting, values autonomy, and is committed to delivering consistent, high-quality customer experiences across digital platforms.

Key Responsibilities

• Provide remote technical assistance and customer support via phone, email, and chat platforms.
• Diagnose and resolve customer technical issues, documenting all steps and resolutions accurately.
• Guide users through product features, troubleshooting steps, and best practices.
• Escalate unresolved issues to senior support staff or relevant departments with detailed information.
• Contribute to the knowledge base by creating and updating support articles and FAQs.

Requirements

• Minimum 3 years of experience in a remote customer support or helpdesk role.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Proficiency with remote support tools, CRM software, and ticketing systems.
• Self-motivated with strong time management skills and the ability to work independently.
• Stable internet connection and a dedicated home office setup.

Benefits

• Competitive remote salary.
• Flexible working hours and location.
• Opportunities for virtual training and professional growth.
• Company-provided equipment (laptop, etc.).
• A supportive and inclusive remote work culture.