Customer Experience Specialist - Remote

Placements24; Randburg; Hybrid; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote position

Work-life balance

Professional development and training

Access to digital tools

Job summary

Placements24 is seeking a compassionate and solutions-oriented Customer Experience Specialist to join its fully remote team serving Randburg, Gauteng customers. You will ensure every interaction is positive, efficient, and aligned with company standards, handling inquiries across digital channels and helping build lasting loyalty.

You will troubleshoot issues, process orders, returns, and exchanges, document interactions in the CRM, and identify opportunities to improve the customer journey.

Qualifications

• Proven experience in a customer service, support, or client relations role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, customer-centric demeanor.
• Proficiency with CRM software and other customer support tools.
• Ability to work remotely and manage time independently.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone calls promptly and professionally.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Provide detailed information about products, services, and company policies.
• Process customer orders, returns, and exchanges accurately.
• Document all customer interactions and feedback within the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to the relevant teams.

Skills

Verbal communication

Written communication

Problem solving

Customer-centric

Time management

Remote work independence

Tools

CRM software

Job description

About the Role

Our client is looking for an empathetic and solutions-oriented Customer Experience Specialist to join their fully remote team, supporting their Randburg, Gauteng customer base. In this role, you will be dedicated to ensuring every customer interaction is positive, efficient, and exceeds expectations. You will handle inquiries across various digital channels, troubleshoot issues, and contribute to building strong customer loyalty. This is an excellent opportunity for a customer-focused professional who thrives in a remote environment and is passionate about delivering exceptional service.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone calls promptly and professionally.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Provide detailed information about products, services, and company policies.
• Process customer orders, returns, and exchanges accurately.
• Document all customer interactions and feedback within the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to the relevant teams.

Requirements

• Proven experience in a customer service, support, or client relations role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, customer-centric demeanor.
• Proficiency in using CRM software and other customer support tools.
• Ability to manage time effectively and work independently in a remote setting.
• A passion for delivering outstanding customer experiences.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position offering significant work-life balance and flexibility.
• Opportunities for professional development and training in customer experience.
• Access to cutting-edge digital tools and platforms.
• A collaborative and supportive online team environment.