Customer Support Specialist

Remote Recruitment; South Africa; Remote; ZAR 324,000 - 357,000; Full time

Benefits offered by this job

Fully remote

Job summary

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, working fully remote from South Africa. You will own resolving UK customer issues end to end, handling email, chat and phone queries with a calm, empathetic manner.

The role requires experience in customer support, familiarity with Zendesk or Freshdesk, and strong problem-solving skills. You will join a 100% remote team, aligned to UK hours, and contribute to knowledge base improvements.

Qualifications

• Experience in customer support or a service desk role.
• Experience with a help desk tool such as Zendesk or Freshdesk.
• Excellent written English and a calm, empathetic manner.
• Strong problem-solving and ticket prioritisation skills.

Responsibilities

• Resolve customer queries across email, chat and phone.
• Investigate and elevate complex or technical issues.
• Document solutions in the help desk and knowledge base.
• Identify recurring issues and suggest improvements.
• Meet response-time and satisfaction targets.

Skills

Customer support

Zendesk/Freshdesk

Written English

Problem solving

Ticket prioritisation

Tools

Zendesk/Freshdesk

Job description

Salary: R29000 – R32000 per month

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.

Role overview

You will be the problem solver customers rely on. You will handle more complex queries across email, chat and phone, spot recurring issues and help the team improve how customers are supported.

Key responsibilities

• Resolve customer queries across email, chat and phone
• Investigate and elevate complex or technical issues
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response-time and satisfaction targets

What you'll need

• Experience in customer support or a service desk role
• Experience with a help desk tool such as Zendesk or Freshdesk
• Excellent written English and a calm, empathetic manner
• Strong problem-solving and ticket prioritisation skills
• A reliable computer, headset and stable fibre connection

Nice to have

• Experience supporting UK or international customers
• Familiarity with SaaS or e-commerce products
• Experience writing help centre articles

What's on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process.