Customer Support Representative

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Retirement savings

Paid time off

Professional development

Stable work environment Bloemfontein

Job summary

Placements24 in Bloemfontein is seeking a dedicated Customer Support Representative to be the primary contact for clients in the region. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

The role involves taking calls, emails, and messages, maintaining CRM records, and escalating complex cases when needed. A stable, full-time position with opportunities for training and growth in a supportive team.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, listening, and interpersonal skills.
• High school diploma or equivalent is required.

Responsibilities

• Handle incoming customer calls, emails, and messages, providing accurate and timely responses.
• Identify customer needs, clarify information, research, and resolve complaints.
• Process customer orders, forms, applications, and requests, ensuring accuracy.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Escalate priority issues to the relevant departments or supervisors for prompt resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Skills

Customer service

Call center

Communication

Listening

Interpersonal skills

Computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Office software

Job description

About the Role

Our client is looking for a dedicated Customer Support Representative to be a key point of contact for their clients in Bloemfontein. This role requires a professional who is adept at handling inquiries, resolving issues, and ensuring a positive customer experience. You will be the voice and face of the company, interacting with customers daily to build trust and loyalty. This position offers a stable, full-time opportunity within a company that values its employees and provides a supportive work environment in the heart of the Free State.

Key Responsibilities

• Handle incoming customer calls, emails, and messages, providing accurate and timely responses.
• Identify customer needs, clarify information, research, and resolve complaints.
• Process customer orders, forms, applications, and requests, ensuring accuracy.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Escalate priority issues to the relevant departments or supervisors for prompt resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, listening, and interpersonal skills.
• Ability to remain calm and professional, especially during challenging customer interactions.
• Proficiency in using computer systems and various software applications.
• Strong organizational skills and the ability to manage time effectively.
• High school diploma or equivalent is required.

Benefits

• Competitive salary package with regular performance bonuses.
• Comprehensive health insurance and retirement savings benefits.
• Paid time off, including annual leave and public holidays.
• Opportunities for training and professional development within the company.
• A stable and professional working environment in Bloemfontein .