Customer Service Representative

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Professional development

Health programs

Collaborative environment

Hybrid work model

Job summary

Placements24 in Johannesburg is seeking a dedicated Customer Service Representative to greet customers and provide timely support across phone, email, and chat channels. You will resolve inquiries, document interactions, and guide customers toward optimal solutions with professionalism and empathy.

The role emphasizes clear communication, problem-solving, and the ability to maintain composure under pressure in a hybrid work environment in Johannesburg.

Qualifications

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a clear and concise speaking voice.
• Proficiency in using CRM software and standard office applications.
• Strong problem-solving abilities and the capacity to remain calm under pressure.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Provide comprehensive information about products and services, guiding customers towards the best solutions.
• Proactively identify opportunities to improve the customer experience and contribute to service enhancements.

Skills

Customer service

Communication

CRM software

Problem solving

Teamwork

Education

High school diploma

Tools

Office applications

CRM systems

Job description

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their dynamic team in Johannesburg . This role is pivotal in ensuring client satisfaction by providing timely and effective support across various communication channels. You will be the first point of contact for many customers, addressing inquiries, resolving issues, and offering solutions with professionalism and empathy. This is an excellent opportunity to grow within a supportive environment that values excellent communication and problem-solving skills, contributing directly to the company's reputation for outstanding service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Provide comprehensive information about products and services, guiding customers towards the best solutions.
• Proactively identify opportunities to improve the customer experience and contribute to service enhancements.

Requirements

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a clear and concise speaking voice.
• Proficiency in using CRM software and standard office applications.
• Strong problem-solving abilities and the capacity to remain calm under pressure.

Benefits

• Competitive starting salary and potential for performance-based bonuses.
• Opportunities for professional development and career advancement within the company.
• Access to health and wellness programs.
• A collaborative and inclusive work environment.
• Hybrid work model offering flexibility between office and remote work.