Customer Service Representative

Placements24; Bloemfontein; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

On-site location

Medical aid

Provident fund

Career progression

Team atmosphere

Job summary

Placements24 in Bloemfontein is seeking a friendly Customer Service Representative to be the first point of contact for customers, handling inquiries and resolving issues with a focus on satisfaction.

The role includes updating CRM records, processing orders, and collaborating with internal teams to uphold high standards of service. On-site work in Bloemfontein and a full benefits package are provided.

Qualifications

• Previous experience in a customer service or call center role is advantageous.
• Strong communication and active listening skills.
• Ability to remain calm and professional when handling difficult customers.
• Familiarity with customer relationship management (CRM) software.
• Excellent organizational skills and attention to detail.
• High school diploma or equivalent; additional customer service training is a plus.

Responsibilities

• Address customer inquiries and provide information regarding products and services accurately and courteously.
• Handle customer complaints and issues, working towards satisfactory and timely resolutions.
• Process customer orders, applications, and requests efficiently.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Collaborate with internal departments to ensure customer needs are met promptly.
• Adhere to company policies and procedures while striving to enhance the customer experience.

Skills

Customer service experience

Active listening

Communication

CRM software

Organizational skills

Education

High school diploma

Customer service training

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team based in Bloemfontein . This role is fundamental to building positive customer relationships and ensuring satisfaction through excellent service. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Working in a dynamic office environment, you will contribute to a team dedicated to upholding high standards of customer care and company representation.

Key Responsibilities

• Address customer inquiries and provide information regarding products and services accurately and courteously.
• Handle customer complaints and issues, working towards satisfactory and timely resolutions.
• Process customer orders, applications, and requests efficiently.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Collaborate with internal departments to ensure customer needs are met promptly.
• Adhere to company policies and procedures while striving to enhance the customer experience.

Requirements

• Previous experience in a customer service or call center role is advantageous.
• Strong communication and active listening skills.
• Ability to remain calm and professional when handling difficult customers.
• Familiarity with customer relationship management (CRM) software.
• Excellent organizational skills and attention to detail.
• High school diploma or equivalent; additional customer service training is a plus.

Benefits

• Competitive annual salary.
• On-site work in a convenient Bloemfontein location.
• Full benefits package including medical aid and provident fund.
• Opportunities for skill development and career progression.
• A positive and supportive team atmosphere.