Client Support Representative

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Training & development

Paid time off

Supportive work environment

Job summary

Placements24 is seeking a dedicated Client Support Representative in Soweto to deliver exceptional service to clients. You will be the primary contact for inquiries, resolve issues, provide information, and help clients navigate our offerings.

The role emphasizes strong communication, CRM proficiency, and the ability to multitask in a fast-paced environment. You'll contribute to client satisfaction, maintain records, and support continuous improvement within a friendly team.

Qualifications

• Proven experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency with basic computer applications and CRM systems.
• Ability to multitask and manage time effectively in a busy environment.
• A commitment to providing outstanding customer service.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Assist clients with product information, service inquiries, and issue resolution.
• Maintain accurate client records and update CRM data.
• Process client requests, orders, and applications efficiently and accurately.
• Escalate issues to the appropriate departments when needed.

Skills

Customer service experience

Communication skills

CRM systems familiarity

Multitasking

Tools

CRM systems

Job description

Our client is looking for a dedicated and professional Client Support Representative to join their team based in Soweto . This role is essential for providing exceptional support and service to clients, addressing their needs and ensuring they have a positive experience with our client's offerings. You will be the primary contact for many clients, responsible for resolving inquiries, providing information, and fostering strong relationships. This is an excellent opportunity to build a career in customer service within a supportive environment that values client satisfaction and employee development, contributing directly to the company's reputation for reliable and friendly service.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person communication.
• Assist clients with product information, service inquiries, and issue resolution.
• Maintain accurate client records and update information in the CRM system.
• Process client requests, orders, and applications efficiently and accurately.
• Escalate client issues to the appropriate departments when necessary.

Requirements

• Proven experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency with basic computer applications and CRM systems.
• Ability to multitask and manage time effectively in a busy environment.
• A commitment to providing outstanding customer service.

Benefits

• Competitive salary.
• Health insurance and retirement benefits.
• Opportunities for training and professional growth.
• Paid time off.
• A positive and supportive work environment.