Customer Service Representative

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Office environment

Advancement opportunities

Job summary

Placements24 in Rustenburg is seeking a friendly and professional Customer Service Representative to be the first point of contact for customers. You will handle inquiries, process requests, and resolve issues with efficiency and courtesy while delivering outstanding service in an in-office role.

The position emphasizes strong communication, problem-solving, and teamwork in a supportive, on-site environment with opportunities for training and advancement.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using computer systems and standard office software.
• Ability to remain calm and professional under pressure.
• A commitment to providing excellent service in an on-site capacity.

Responsibilities

• Handle inbound customer calls, emails, and walk-ins, addressing inquiries and concerns.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints by investigating problems, identifying solutions, and escalating when necessary.
• Maintain detailed and accurate customer records in the company's database.
• Strive to meet and exceed individual and team performance goals.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Active listening

Problem solving

Computer literacy

Tools

MS Office

CRM software

Job description

About the Role

Our client is looking for a friendly and professional Customer Service Representative to join their team in Rustenburg . In this role, you will be the first point of contact for customers, providing information, processing requests, and resolving issues with efficiency and courtesy. Your commitment to delivering outstanding service will directly impact customer satisfaction and retention. This position is ideal for individuals who enjoy direct customer interaction and are seeking a stable, in-office role within a company that values its employees and their contributions to client success.

Key Responsibilities

• Handle inbound customer calls, emails, and walk-ins, addressing inquiries and concerns.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints by investigating problems, identifying solutions, and escalating when necessary.
• Maintain detailed and accurate customer records in the company's database.
• Strive to meet and exceed individual and team performance goals.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using computer systems and standard office software.
• Ability to remain calm and professional under pressure.
• A commitment to providing excellent service in an on-site capacity.

Benefits

• Competitive starting salary with regular performance reviews.
• Comprehensive health insurance coverage.
• Paid time off, including vacation and sick days.
• Opportunities for ongoing training and skill development.
• A positive and collaborative office environment.
• Potential for advancement to senior support roles.