Customer Experience Representative

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Career growth

Job summary

Placements24 in Soweto is seeking a Customer Experience Representative to handle inquiries and resolve issues with empathy and efficiency. You will be the voice of the company, ensuring positive interactions and accurate record-keeping in a central office setting.

The role emphasizes high-quality customer service, multi-tasking, and proficient use of CRM systems to support loyalty and satisfaction within a vibrant community.

Qualifications

• Minimum of experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency in using basic computer applications and CRM systems.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Provide information about products, services, and company policies.
• Process customer orders, forms, applications, and requests.
• Maintain accurate customer records and document all interactions.
• Identify opportunities to enhance the customer experience and provide feedback to management.

Skills

Customer service experience

Communication skills

Problem solving

Multitasking

CRM experience

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a dedicated Customer Experience Representative to join their team in Soweto . This role is central to ensuring every customer interaction is positive and contributes to overall customer satisfaction and loyalty. You will be the voice of our client, handling inquiries, resolving issues, and providing support with a focus on empathy and efficiency. This is a fantastic opportunity to be part of a team committed to delivering exceptional service within a vibrant community, working from a central office location.

Key Responsibilities

• Respond to customer inquiries and requests via phone, email, and in-person interactions.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Provide information about products, services, and company policies.
• Process customer orders, forms, applications, and requests.
• Maintain accurate customer records and document all interactions.
• Identify opportunities to enhance the customer experience and provide feedback to management.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using basic computer applications and CRM systems.
• High school diploma or equivalent required.

Benefits

• Competitive salary package.
• Comprehensive health and dental insurance.
• Paid vacation and sick leave.
• Opportunities for training and career advancement within the company.
• A supportive team environment in a conveniently located office.