Customer Service Representative

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Hybrid work arrangement

Career development

Job summary

Placements24 is seeking a friendly and efficient Customer Service Representative in Klerksdorp. The role blends in-office collaboration with remote flexibility, serving as the crucial link between customers and the company to ensure outstanding support and strong customer satisfaction.

You will handle inquiries across channels, provide accurate product information, process requests, and resolve issues, while maintaining meticulous records and identifying upsell opportunities in a dynamic, hybrid

Qualifications

• Minimum prior experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills with empathy.
• Proficient in using CRM software and standard office applications.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Provide accurate product, service, and policy information.
• Process orders, forms, and requests efficiently.
• Resolve complaints promptly, escalating when necessary.
• Maintain detailed records of interactions and transactions.
• Identify upsell or cross-sell opportunities with customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Klerksdorp . This role is central to ensuring our customers receive outstanding support, addressing their inquiries, processing requests, and resolving any issues they may encounter. You will be a vital link between the company and its customers, playing a key role in fostering positive relationships and maintaining high satisfaction levels. This hybrid position offers a blend of in-office collaboration and remote flexibility, making it ideal for individuals who value both teamwork and autonomy.

Key Responsibilities

• Handle customer inquiries and requests through various channels, including phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently and accurately.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Proactively engage with customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong problem-solving abilities and the capacity to handle difficult situations with professionalism.
• Ability to work independently and as part of a team in a hybrid setup.
• A commitment to delivering exceptional customer experiences.

Benefits

• Competitive annual salary with performance incentives.
• Comprehensive health and retirement benefits.
• Paid time off and company holidays.
• Hybrid work arrangement providing work-life balance.
• Opportunities for career growth and professional development within the company.