Client Services Representative

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Career growth

Training programs

Friendly office

Job summary

Placements24 in Klerksdorp is seeking a Client Services Representative to join our established team. You will be the first point of contact for many clients, handling inquiries, requests, and accounts with professionalism and care.

The role emphasizes building strong client relationships through clear communication, accurate data entry in CRM, and delivering outstanding service. The successful candidate will thrive in a supportive local environment with opportunities for training and growth.

Qualifications

• Proven experience in a client-facing role such as customer service or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage a caseload effectively.
• Proficiency in office software and CRM systems.
• A commitment to delivering outstanding customer experiences.

Responsibilities

• Manage client communications via phone, email, and in-person interactions.
• Address client inquiries, provide information about services, and resolve issues promptly.
• Process client requests, orders, and account updates accurately.
• Maintain client records and ensure all information is up-to-date in the CRM system.
• Build and nurture positive relationships with clients through consistent, high-quality service.

Skills

Communication skills

Interpersonal skills

Organizational skills

CRM experience

Tools

CRM systems

Office software

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Client Services Representative to join their established team in Klerksdorp . This role is central to maintaining strong relationships with clients by providing exceptional support and ensuring their needs are met promptly and effectively. You will be the first point of contact for many clients, making a significant impact on their experience with the company. This is a great opportunity for a service-minded individual to build a career in client relations within a stable and supportive local business environment.

Key Responsibilities

• Manage client communications via phone, email, and in-person interactions.
• Address client inquiries, provide information about services, and resolve issues promptly.
• Process client requests, orders, and account updates accurately.
• Maintain client records and ensure all information is up-to-date in the CRM system.
• Build and nurture positive relationships with clients through consistent, high-quality service.

Requirements

• Proven experience in a client-facing role, such as customer service or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage a caseload effectively.
• Proficiency in office software and CRM systems.
• A commitment to delivering outstanding customer experiences.

Benefits

• Attractive annual salary.
• Opportunities for career growth and advancement within the company.
• Comprehensive training programs.
• A professional and friendly office atmosphere in Klerksdorp .
• Health insurance and other standard employment benefits.