Customer Experience Associate

Placements24; Pretoria; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

On-site in Pretoria

Medical & dental benefits

Paid time off

Training & development

Team culture

Job summary

Placements24 in Pretoria is seeking a Customer Experience Associate to deliver outstanding service across channels, resolve inquiries, and guide customers through product usage. You will maintain CRM records, collaborate with internal teams, and contribute to service improvements. The role offers on-site work in Pretoria with career development opportunities.

The ideal candidate has prior customer service experience, strong communication, and a team-oriented mindset, with a diploma or equivalent.

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency with CRM software and helpdesk tools.
• Ability to work effectively in a fast-paced team environment.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Provide exceptional customer service across all communication channels.
• Address and resolve customer inquiries, complaints, and issues in a professional and efficient manner.
• Guide customers through product usage and troubleshooting steps.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Gather customer feedback to identify areas for service improvement.

Skills

Customer service experience

Excellent communication

Active listening

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Experience Associate to join their team in Pretoria . This role is central to delivering outstanding service and fostering strong relationships with our clients. You will handle inquiries, resolve issues, and ensure every customer interaction is positive and productive. Working collaboratively within a dedicated support team, you will contribute to maintaining high standards of service delivery and customer satisfaction. This is an excellent opportunity for an individual passionate about customer service to grow within a dynamic local team.

Key Responsibilities

• Provide exceptional customer service across all communication channels.
• Address and resolve customer inquiries, complaints, and issues in a professional and efficient manner.
• Guide customers through product usage and troubleshooting steps.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency with CRM software and helpdesk tools.
• Ability to work effectively as part of a team in a fast-paced office environment.
• High school diploma or equivalent required; further education is a plus.

Benefits

• Competitive annual salary and performance-based rewards.
• On-site role located in Pretoria , offering a stable work environment.
• Comprehensive medical and dental benefits.
• Paid time off and company holidays.
• Opportunities for training and professional development within the company.
• A supportive team culture with regular team activities.