Customer Service Representative

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical and dental insurance

Structured training program

Career growth opportunities

Vibrant office environment

Job summary

Placements24 in Cape Town is seeking a Customer Service Representative to join a busy team. You will build strong client relationships by delivering outstanding support, handling inquiries, and resolving issues to boost loyalty and satisfaction.

The role requires excellent communication, CRM familiarity, and a proactive approach. You will document interactions in the CRM and may upsell where appropriate, contributing to a positive customer journey in a vibrant Cape Town office.

Qualifications

• Previous experience in a customer-facing role is essential.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Strong problem-solving abilities and the capacity to remain calm under pressure.

Responsibilities

• Handle incoming customer calls, emails, and social media messages with professionalism and efficiency.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns promptly and courteously, aiming for first-contact resolution.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services where appropriate.
• Collaborate with other departments to ensure a seamless customer experience.

Skills

Customer-facing experience

Excellent communication

CRM proficiency

Problem-solving

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client is looking for an enthusiastic Customer Service Representative to join their busy team based in Cape Town . In this role, you will be instrumental in building strong relationships with clients by providing outstanding support and ensuring their needs are met efficiently. You will handle a variety of customer inquiries, resolve complaints, and provide information about our products and services, directly impacting customer loyalty and satisfaction. This is an exciting opportunity to work in a vibrant city environment and contribute to a company known for its excellent customer care.

Key Responsibilities

• Handle incoming customer calls, emails, and social media messages with professionalism and efficiency.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns promptly and courteously, aiming for first-contact resolution.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services where appropriate.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements

• Previous experience in a customer-facing role is essential.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A positive and proactive approach to customer interactions.
• Minimum of a high school diploma or equivalent qualification.

Benefits

• Attractive annual salary with opportunities for overtime pay.
• Access to excellent medical and dental insurance plans.
• A structured training program to enhance your skills.
• Career growth pathways within a reputable organization.
• Vibrant office environment in the heart of Cape Town .