Retail Customer Service Representative

Placements24; Bloemfontein; On-site; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Employee discounts

Training provided

Supportive team

Career growth

Job summary

Placements24 in Bloemfontein is recruiting a friendly Retail Customer Service Representative to be the primary contact for customers and help ensure a positive shopping experience. You will resolve inquiries, assist with product questions and support loyalty programs while representing the brand in the Free State.

You will handle transactions at the POS, maintain a welcoming front-end area, and escalate complex issues to management when needed in Bloemfontein store.

Qualifications

• Experience in customer service or retail preferred.
• Excellent communication and interpersonal skills.
• Friendly, patient and helpful demeanor.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and multitask in a fast-paced setting.

Responsibilities

• Greet customers warmly and assist with product inquiries, locating items, and navigating the store.
• Process sales transactions accurately using the POS system.
• Handle customer returns, exchanges and provide solutions for product issues.
• Answer questions about store policies, promotions and loyalty programs.
• Maintain a clean and organized front-end area, including checkout counters.
• Escalate complex customer issues to management for timely resolution in Bloemfontein.

Skills

Communication skills

Interpersonal skills

Basic math

Stand for long periods

Multitasking

Customer service experience

Tools

POS system

Job description

About the Role

Our client is looking for a friendly and customer-focused Retail Customer Service Representative to join their team in Bloemfontein . You will be the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive shopping experience. This role is crucial for building customer loyalty and maintaining the store's reputation for excellent service. You will have the opportunity to represent the brand and contribute to customer satisfaction in the heart of the Free State .

Key Responsibilities

• Greet customers warmly and assist them with product inquiries, locating items, and navigating the store.
• Process sales transactions accurately using the Point of Sale (POS) system.
• Handle customer returns, exchanges, and provide solutions for product-related issues.
• Answer customer questions about store policies, promotions, and loyalty programs.
• Maintain a clean and organized front-end area, including checkout counters.
• Escalate complex customer issues to management when necessary, ensuring timely resolution in Bloemfontein .

Requirements

• Previous experience in customer service or a retail environment is preferred.
• Excellent communication and interpersonal skills.
• A friendly, patient, and helpful demeanor.
• Basic math skills for handling transactions accurately.
• Ability to stand for extended periods and multitask in a fast-paced setting.
• A commitment to providing exceptional service to every customer in the Bloemfontein store.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Employee discounts on merchandise.
• Training on customer service best practices and product knowledge.
• A supportive team atmosphere within the Free State retail community.
• Opportunities to interact with a diverse customer base.
• Contribution to a positive brand image through excellent service delivery.