Customer Support Officer

Placements24; Mossel Bay; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Office hours

Health insurance

Paid leave

Local Mossel Bay team

Career development

Job summary

Placements24 in Mossel Bay is seeking a Customer Support Officer who is organized and customer-focused to provide reliable support, handle inquiries, resolve issues, and liaise between customers and internal departments. This role is based in our Mossel Bay office and offers a dynamic, collaborative environment.

The position is full-time with standard office hours, health insurance benefits, paid leave, and opportunities for skill development and career progression within a friendly local team.

Qualifications

• Previous experience in a customer service or administrative support role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and standard office software.
• Ability to remain calm and professional when dealing with challenging customer situations.
• Prior experience in a helpdesk setting is advantageous.

Responsibilities

• Respond to customer queries and complaints in a timely and courteous manner.
• Process customer requests, such as order modifications, returns, and information updates.
• Investigate and resolve customer issues, coordinating with relevant departments as needed.
• Maintain accurate customer records and interaction logs within the CRM system.
• Provide product information and support to customers.
• Identify opportunities to enhance the customer support experience.

Skills

Communication skills

Interpersonal skills

Organizational skills

CRM software

Problem solving

Helpdesk experience

Tools

CRM system

Job description

About the Role

Our client is seeking an organized and customer-focused Customer Support Officer to join their team in Mossel Bay . This role is essential for providing reliable and efficient support to our valued customers, ensuring their needs are met with professionalism and care. You will handle inquiries, resolve issues, and act as a liaison between customers and internal departments. This position is based in our Mossel Bay office, offering a dynamic and collaborative work environment where you can directly impact customer satisfaction.

Key Responsibilities

• Respond to customer queries and complaints in a timely and courteous manner.
• Process customer requests, such as order modifications, returns, and information updates.
• Investigate and resolve customer issues, coordinating with relevant departments as needed.
• Maintain accurate customer records and interaction logs within the CRM system.
• Provide product information and support to customers.
• Identify opportunities to enhance the customer support experience.

Requirements

• Previous experience in a customer service or administrative support role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and standard office software.
• Ability to remain calm and professional when dealing with challenging customer situations.
• Prior experience in a helpdesk setting is advantageous.

Benefits

• Competitive annual salary.
• Full-time employment with standard office hours.
• Health insurance benefits.
• Paid leave and company holidays.
• Opportunity to work within a friendly and supportive local team in Mossel Bay .
• Potential for skill development and career progression.