Client Service Associate

Placements24; Mossel Bay; On-site; ZAR 83,000 - 152,000; Part time

Benefits offered by this job

Flexible hours

Competitive pay

Learning opportunities

Welcoming team environment

Customer relations exposure

Job summary

Placements24 in Mossel Bay is seeking a part-time Client Service Associate to support the client service team with responsive communication, records management, and friendly assistance to clients.

You will handle inquiries by phone and email, schedule appointments, and help guide clients through initial processes while contributing to a positive, learning-focused team environment.

Qualifications

• Experience in an administrative or client service role is advantageous.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and data entry.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and independently.

Responsibilities

• Assist clients with inquiries, requests, and basic troubleshooting via phone and email.
• Process client documentation and update records in the company database.
• Schedule appointments and manage calendars for the client service team.
• Provide information on services and guide clients through initial processes.
• Support the team in resolving client concerns and ensuring overall satisfaction.

Skills

Communication

Interpersonal skills

Microsoft Office

Data entry

Organizational skills

Teamwork

Tools

Microsoft Office Suite

Job description

About the Role

Our client is seeking an organized and service-oriented Client Service Associate for their office in Mossel Bay . This part-time role is essential for supporting the client service team in delivering high-quality assistance and managing client interactions. You will play a key role in ensuring client satisfaction through responsive communication and efficient problem resolution. This is an excellent opportunity for individuals looking to gain valuable experience in client relations and customer support within a professional setting. Join a dedicated team in Mossel Bay that prioritizes client success and offers a positive work atmosphere.

Key Responsibilities

• Assist clients with inquiries, requests, and basic troubleshooting via phone and email.
• Process client documentation and update records in the company database.
• Schedule appointments and manage calendars for the client service team.
• Provide information on services and guide clients through initial processes.
• Support the team in resolving client concerns and ensuring overall satisfaction.

Requirements

• Previous experience in an administrative or client service role is advantageous.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and data entry.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and independently.

Benefits

• Competitive hourly wage.
• Part-time hours offering flexibility.
• Opportunities for learning and skill development in client services.
• A welcoming team environment in Mossel Bay .
• Exposure to various aspects of customer relations.