Client Support Agent

Placements24; Mossel Bay; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitivesalary

On-site work environment

Medical aid and retirement fund

Career progression

Supportive team atmosphere

Job summary

Placements24 is seeking a dedicated Client Support Agent to join the Mossel Bay team. You will be the primary contact for clients, addressing inquiries, resolving issues, and ensuring satisfaction through effective communication and problem-solving.

Ideal candidates have experience in client support, strong communication, and proficiency with CRM software. This is an on-site position in the Western Cape region with opportunities for growth within a reputable organization.

Qualifications

• Excellent communication, listening, and interpersonal skills.
• Ability to empathize with clients and demonstrate patience.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle inbound client inquiries via phone, email, and in-person meetings.
• Provide clear and accurate information regarding services and products.
• Resolve client issues and complaints in a timely and efficient manner.
• Maintain detailed records of client interactions and transactions.
• Collaborate with internal teams to ensure client needs are met comprehensively.

Skills

Communication

Listening

Interpersonal skills

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Client Support Agent to join their team in Mossel Bay . This role is focused on providing exceptional service and building strong relationships with our valued clients. You will act as a primary point of contact, addressing inquiries, resolving issues, and ensuring client satisfaction through effective communication and problem-solving. If you are passionate about helping others and thrive in a client-focused environment, this is an excellent opportunity to contribute to a reputable organization within the beautiful Western Cape region.

Key Responsibilities

• Handle inbound client inquiries via phone, email, and in-person meetings.
• Provide clear and accurate information regarding services and products.
• Resolve client issues and complaints in a timely and efficient manner.
• Maintain detailed records of client interactions and transactions.
• Collaborate with internal teams to ensure client needs are met comprehensively.

Requirements

• Previous experience in a client support or customer service role.
• Excellent communication, listening, and interpersonal skills.
• Ability to empathize with clients and demonstrate patience.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and attention to detail for work in Mossel Bay .

Benefits

• Competitive annual salary.
• Stable, on-site working environment.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for skill development and career progression.
• A positive and supportive team atmosphere.