Customer Service Officer

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Training programs

Friendly culture

Growth opportunities

Job summary

Placements24 in Mossel Bay, Western Cape, is seeking a enthusiastic and detail-oriented Customer Service Officer to join our team. You will handle inquiries, resolve complaints, and provide information about our services, acting as the vital link between clients and the company.

The role requires a high school qualification, strong communication and CRM skills, and the ability to work both independently and with a team in a busy environment.

Qualifications

• High school qualification required; experience in a customer-facing role is essential.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Proficiency in using CRM software.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Ability to work independently and as part of a team in a busy environment.
• Familiarity with the local Mossel Bay area is an advantage.

Responsibilities

• Serve as the primary point of contact for customer inquiries and service requests.
• Provide accurate and comprehensive information regarding products, services, and promotions.
• Address and resolve customer complaints in a professional and timely manner.
• Process service requests, applications, and other customer-related documentation.
• Maintain accurate customer records and interaction logs in the company database.
• Proactively identify customer needs and suggest relevant solutions or services.

Skills

Customer service

CRM proficiency

Communication

Problem-solving

Teamwork

Independence

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Service Officer to join their branch in Mossel Bay . This role is essential for delivering high-quality customer interactions and ensuring that all client needs are addressed promptly and effectively. You will be responsible for handling inquiries, resolving complaints, and providing information about our services, acting as a crucial link between the company and its customers. The successful candidate will contribute to a positive customer experience and a productive team environment in the Western Cape .

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and service requests.
• Provide accurate and comprehensive information regarding products, services, and promotions.
• Address and resolve customer complaints in a professional and timely manner.
• Process service requests, applications, and other customer-related documentation.
• Maintain accurate customer records and interaction logs in the company database.
• Proactively identify customer needs and suggest relevant solutions or services.

Requirements

• High school qualification required; experience in a customer-facing role is essential.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Proficiency in using customer relationship management (CRM) software.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Ability to work independently and as part of a team in a busy environment.
• Familiarity with the local Mossel Bay area is an advantage.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Comprehensive health insurance and other employee benefits.
• Structured training programs designed to enhance customer service skills.
• A friendly and collaborative workplace culture.
• Opportunity to grow within a well-established organization.