Customer Service Advisor - Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement benefits

Training programs

Friendly office environment

Job summary

Placements24 in Mossel Bay is seeking a Customer Service Advisor to be the face and voice of the company, handling inquiries and resolving issues with professionalism in a busy office setting.

The role emphasizes strong communication, CRM proficiency, and teamwork, with a Grade 12 qualification and a commitment to high customer satisfaction. This is a full-time, office-based position with growth opportunities.

Qualifications

• Experience in a customer service role is essential.
• Excellent communication and interpersonal abilities.
• Proficient with customer management software (CRM).
• Friendly, team-oriented attitude and dedication to satisfaction.

Responsibilities

• Assist customers with product, service, and account inquiries.
• Process requests, orders, and applications accurately and efficiently.
• Resolve complaints to achieve positive outcomes.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with colleagues to deliver seamless support.
• Follow company policies to ensure quality service delivery.

Skills

Strong communication

Interpersonal skills

Teamwork

Multitasking

Education

Grade 12 or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking an attentive Customer Service Advisor for their Mossel Bay office. This role is pivotal in providing front-line support to customers, addressing their needs and ensuring a high level of satisfaction. You will be the face and voice of the company, managing inquiries and offering solutions with professionalism and care. This is an excellent opportunity for someone who enjoys direct customer interaction and problem-solving in a dynamic office setting. Join a dedicated team focused on delivering exceptional service and building lasting customer relationships within the local community.

Key Responsibilities

• Assist customers with inquiries regarding products, services, and account information.
• Process customer requests, orders, and applications accurately and efficiently.
• Resolve customer complaints and issues, ensuring a positive resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with colleagues to provide seamless customer support.
• Adhere to company policies and procedures to ensure quality service delivery.

Requirements

• Previous experience in a customer service role is essential.
• Strong communication and interpersonal skills.
• Proficiency in using customer management software.
• A friendly demeanor and a strong commitment to customer satisfaction.
• Ability to handle multiple tasks and work effectively in a team environment.
• Grade 12 or equivalent qualification required.

Benefits

• Competitive annual salary with potential for reviews.
• Full-time employment with a stable organization.
• Access to medical and retirement benefits.
• Training and development programs to enhance skills.
• A supportive and friendly office-based work environment.